Privacy Policy

Last Updated: 2025-03-07

At Petway Hong Kong Limited, we prioritize the security and confidentiality of our clients’ information. This policy outlines how we collect, use, and protect data in alignment with global privacy standards (e.g., GDPR, CCPA).

1. Information We Collect

We only collect data necessary to fulfill orders and improve services:

Client-Provided Design Materials: Design files (e.g., CAD, vector graphics), technical specifications, or physical samples shared for production.
Business Contact Information: Name, email, phone number, company name, and billing/shipping addresses.
Transaction Data: Order history, payment details (processed securely via third-party gateways like PayPal/Stripe), and shipping preferences.
Website Usage Data: Non-personal analytics (e.g., IP address, browser type) via cookies, if applicable.

2. How We Use Your Information

Production & Fulfillment: To manufacture products according to your designs and deliver orders.
Communication: To provide order updates, respond to inquiries, and share promotional offers (with consent).
Service Improvement: Analyze anonymized data to optimize production workflows and customer experience.
Legal Compliance: Meet regulatory, tax, or contractual obligations.

3. Data Sharing & Disclosure

We do not sell or rent client data. Limited sharing occurs only for essential purposes:

Third-Party Service Providers: Payment processors, logistics partners, or IT vendors bound by confidentiality agreements.
Legal Requirements: Disclosure to authorities if mandated by law (e.g., fraud investigation).
Business Transfers: In mergers/acquisitions, client data may transfer to the new entity under strict privacy terms.

4. Data Retention

Design Files: Retained for 3-years to facilitate reorders or warranty claims, unless deletion is requested.
Transaction Records: Kept for 3-years to comply with tax/accounting laws.
Inactive Accounts: Data is anonymized or deleted after 3-years of inactivity.

5. Security Measures

We employ industry-standard safeguards:

Technical: Encrypted storage, firewalls, and restricted access to sensitive data.
Physical: Secure facilities with biometric access controls for design materials/prototypes.
Training: Regular staff education on data protection protocols.

6. Your Rights

Clients may request:

Access/Correction: Review or update your stored information.
Deletion: Erase non-essential data (excludes legally required records).
Opt-Out: Unsubscribe from marketing communications.
To exercise these rights, contact maddinfreud87@hotmail.com.

7. International Data Transfers

Data may be processed globally through secure channels. For EU/UK clients, we adhere to GDPR requirements, including Standard Contractual Clauses (SCCs).

8. Children’s Privacy

Our services target businesses, not individuals under 16. We do not knowingly collect data from minors.

9. Policy Updates

Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services implies acceptance.

10. Contact Us

For privacy-related questions or concerns:
Email: maddinfreud87@hotmail.com
Address: ROOM 605, 6/F, LANE UP, 4 KIN FAT LANE, TUEN MUN, HONG KONG